• Home
  • The Book
  • The Author
  • Events
  • The Blog
  • Failures Within
  • Contact

Seek to Misconstrue   + a

Failure: The Blog  

August 2018

  • When This Executive Was Fired, He Took Charge
  • Obeying The Speed Limit Has Never Been More Fun
  • London Black Cabs Helped Uber Grow
  • Bette Graham Created A Product To Fix Her Mistakes
  • Flamin' Hot Cheetos Had An Interesting Start

July 2018

  • Fear This Instead Of Failure
  • Re-Releasing Songs Created Success
  • A CEO's Purposeful Mistake
  • The Tardy Student And The Unsolvable Problem
  • Fixing Potholes Through Graffiti

June 2018

  • A Surprising Mistake In The Oxford English Dictionary
  • US Army Embraces Mistakes
  • Blocking A Hymn
  • Eddie Shore Was Truly A Tough Guy
  • [Video] Elon Musk Didn't "Pivot" He Failed

May 2018

  • 8 Examples of Mental Toughness Part 2
  • Necessity Turned Accessory: Allen Iverson's Sleeve
  • This Doctor Has Continued To Fail
  • 8 Examples of Mental Toughness
  • MIT Accidentally Creates New Smelting Process

April 2018

  • Johnny Cash Quit Singing Lessons
  • Cruise Control Came Out of Frustration
  • Time Spent Gaming Pays Off In The Navy
  • Rock Around The Clock Was a Commercial Failure
  • Sigmund Freud Should Have Been Discouraged

March 2018

  • Superman Couldn't Fly
  • This School Shares Failures
  • Jim Croce's Parents Hoped He Would Fail

[More archives...]

« Best Fake Punt Ever
Aaron is a Big Failure »

Customer Service Failure

November 11th, 2010 - by Robby Slaughter

A discussion about customer service points out that failure can actually be a good thing. Aren’t we more impressed by people who can correct mistakes than those who seem to never make any?

customer service failure
Photo © Flickr User Highways Agency

This might seem counter-intuitive. Don’t we want companies to make everything perfect? How could it be beneficial to screw up, even if you resolve the issue?

In addition to all of its other benefits, failure has a humanizing impact. A company that can struggle and pick up the pieces reminds us of an athlete that is down but not out. A faceless organization that never does anything different feels cold and inhuman. One that tries but fails reminds us of ourselves.

Failure is the secret to success. Making mistakes shows people that you are real. Fixing those mistakes shows them you care about getting better.

Share on TumblrSubmit to redditShare via email Share

Related Posts

No related posts.

This entry was posted on Thursday, November 11th, 2010. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.


© Copyright 2009-2021 Robby Slaughter - All Rights Reserved • Theme from Web Considerations, LLC